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  • Goal achieved! Reduced waiting times at Hospital Sint-Jan Brugge-Oostende

    Hospital Sint-Jan AV is an innovative hospital spread over two locations (Brugge and Oostende). They use Orchestra to manage the patient flows and reduce waiting times. Improve patient flows 920 patients visit hospital Sint Jan Brugge – Oostende, a day. This staggering amount of patients is...

  • Qmatic Messaging Services – A broader and more accessible offering

    Our SMS service has been replaced with Qmatic Messaging Services. This means that you get access to global messaging in several different channels through one single provider. Currently the service supports SMS messaging but will shortly also cover WhatsApp messages and e-mail. The service is...

  • Release of Orchestra 5.4

    Talk to us Orchestra 5.4 is the latest version of Qmatics software platform used by both enterprise and SMB clients all over the world. Orchestra comes in two editions: Orchestra Enterprise and Orchestra One. Both editions have received significant updates in the following areas: New in...

  • US West Coast lab chooses Qmatic to help reduce patient wait times

    The Outpatient Phlebotomy Laboratory is one out of five labs in a health network on the US West Coast. It is a high-volume outpatient blood draw clinic with approximately 250 patients coming in every day. “This contract followed a successful Qmatic installation at the one of the other labs in...

  • Qmatic Orchestra wins in Malta

    The Qmatic partner JCS (Joseph Cachia & Son) has been appointed to deliver the first Orchestra system in Malta. The new system will change the way customers interact and move the client operations to a truly omni-channel level. The system will have CRM integration, appointment booking...

  • Venice Biennale provides a more enjoyable experience for visitors and staff with Qmatic

    The Venice Biennale (Italy) is one of the oldest, most important and prestigious international contemporary art exhibitions in the world, on the cutting edge in the research and promotion of new trends in contemporary art. Client challenges Accelerate, streamline and control the visitor...

  • Customer Journey Management at Retail's Big Week

    Qmatic are excited to announce our partnership with Ipsos Retail Performance. Known for their traffic counting solutions, Ipsos are specialists in offering retailers in-depth analysis of footfall, conversion and customer behaviour within their stores. By capturing this data, Ipsos helps...

  • Game's on!

    Game's on! Game's on! Gaming has grown to be a cultural phenomenon and a huge industry, and has it’s uses in science, education and Customer Journey Management, too. Gaming is the ultimate User Experience! And last weekend the world’s biggest annual gaming expo, E3, was held in Los Angeles....

  • Erasmus MC and Qmatic strengthen partnership

    Erasmus Medical Centre, one of the top medical centers in the Netherlands and Qmatic, the leader in customer journey management technology, have taken steps to further strengthen their partnership to further improve the patient experience in the hospital. Pushing boundaries Erasmus MC focuses...

  • Qmatic Introduces the Latest Technology in Self-Service Kiosks

    Industry-Leading Intro Series Hit the Market in January 2014 DULUTH, GA, 1/29/14 Qmatic has introduced a new line of self-service kiosks that dramatically improve operational proficiency and customer experience. The fully-integrated Intro Series kiosks allow customers to choose between...