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  • New CEO Robert Ekström Takes Helm at Qmatic

    Industry veteran brings 25 years of growth-oriented leadership expertise to the global customer journey technology leader Mölndal, Sweden - Qmatic, a global leader in enterprise customer journey solutions, announced today Robert Ekström as the company’s CEO. Ekström is a proven leader...

  • New Mexico Motor Vehicle Department (MVD) - halves waiting times, attains 95% customer satisfaction.

    “I’m thrilled that this cutting-edge system was implemented as a model of customer service. This will provide immediate feedback from customers – positive or negative – and will serve as a key management tool for improving overall customer service and operational efficiencies” says Susana...

  • Interview with Arthur Dallau, Dutch Association of Civil Services, at GreatExperience 2014

    Listen to Arthur Dallau Directeur Nederlandse Vereniging voor Burgerzaken (NVVB) / Managing director Dutch Association of Civil Services visiting Qmatic's annual conference Great Experience. About the Great Experience Event We believe in the meeting between people. Great Experience 2014 The...

  • Coolblue

    The successful e-commerce company - known especially for its web shop - is doing everything to give its customers the ultimate experience. The Coolblue slogan “anything for a smile” is not a hollow marketing phrase. The successful e-commerce company - known especially for its web shop of the same...

  • 2015

  • Qmatic’s Customer Journey Platform Integrates Humanoid Robot to Serve Customers and Improve the Customer Experience in New Elisa Flagship Store

    Elisa is the first retailer in northern Europe to use a humanoid robot in a live retail environment as key part of the customer journey aimed at enhancing personal and engaging interactions with customers. Mölndal, Sweden – Qmatic, a global leader in customer journey technology and insights...

  • Qmatic Wins Bronze Stevie® Award for Software Platform that Connects Online and Onsite Customer Experiences

    Company’s enterprise-class software platform for customer journey management is recognized by American Business Awards. Qmatic, a global leader in customer journey technology and insights, today announced it has been named the winner of a 2016 Bronze Stevie Award in the New Product or Service of...

  • New office for Qmatic Americas

    A ribbon cutting event led by Qmatic Senior Vice President for the Americas, Jeff Green, was held Friday, February 23rd. The new site offers a larger space that will support more staff and provide an environment more conducive to client success team meetings, potential new customer...

  • MVR Department in Cape Town improve customer experience with Qmatic

    The Motor Vehicle Registration Department at the Civic Centre in Cape Town has implemented Qmatic's Orchestra system. The City of Cape Town officially launched the new Orchestra system which operates similarly to queuing systems at other service providers like banks. Qmatic's queuing system...

  • New deal won in Kuwait

    Kuwait Public Authority for Minors Affairs is a Government entity that takes care of the children. Prime Minister Sheikh Jaber chose Qmatic to improve the experience in the brand-​​​​new PAMA Office he has already inaugurated. Brand awareness, high quality and capability were the key-​​​​things...

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