Qmatic is pleased to announce that Synapptica, based in Costa Rica, has been upgraded from Reseller to Solution Partner within the Qmatic Partner Ecosystem.
The achievement recognizes Synapptica’s strong technical capability, customer focus, and consistent delivery of Qmatic solutions in the Costa Rican market. As a Solution Partner, Synapptica is now fully equipped to independently design, deploy, and support Qmatic solutions with extended access to training, tools, and partner resources.
At Synapptica, they work to transform technology into real solutions that meet clients’ needs. They stand out for offering a personalized, efficient service that builds security and trust in every relationship.
“Our greatest commitment is to deliver on time without compromising quality, ensuring results that exceed expectations,” said Jose Porras, Executive Director at Synapptica. “Yet we go further: we constantly seek new ways to support and add value, because we understand that true development means growing alongside those who trust us. At Synapptica, every project is an opportunity to prove that innovation and trust can go hand in hand, creating experiences that truly make a difference.”
As part of Q-World, Qmatic’s shared direction for how we build, innovate, and grow together with our partners, this upgrade also strengthens our ability to unleash partner innovation on the world’s leading queue and customer journey platform. Synapptica’s new status is a concrete example of how Q-World comes to life in local markets through capable, market-specialized partners.
“Synapptica has demonstrated a clear commitment to quality, innovation, and customer success,” said David Larsson, CEO, Qmatic. “Their promotion to Solution Partner level reflects both their performance and our confidence in their continued contribution to the Qmatic ecosystem in Costa Rica.”
This upgrade is part of Qmatic’s broader strategy to strengthen its ecosystem through highly capable, market-specialized partners who deliver best-in-class queue and customer journey management solutions.
About Qmatic
Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.
Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.
About Synapptica
Synapptica transforms technology into real solutions that meet clients’ needs. The company is distinguished by its personalized and efficient service, building security and trust in every relationship. With a strong commitment to delivering on time without compromising quality, Synapptica consistently strives to exceed expectations and create added value.