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  • Imagineering = Imagination + Engineering

    You can’t find any organisation that knows more about Customer Experience design than the people who invented it more than 60(!!!) years ago: Disney. When we talk about creating superior Customer Experiences it is usually something to do with trying not being totally horrible while making...

  • Imagineering = Imagination + Engineering

    You can’t find any organisation that knows more about Customer Experience design than the people who invented it more than 60(!!!) years ago: Disney. When we talk about creating superior Customer Experiences it is usually something to do with trying not being totally horrible while making...

  • August

  • Highlights from Qmatic's research project

    Qmatic has conducted a detailed research project asking 2,000 consumers about their expectations in service access situations. Here are some highlights from the study: Download the full report...

  • Highlights from Qmatic's research project

    Qmatic has conducted a detailed research project asking 2,000 consumers about their expectations in service access situations. Here are some highlights from the study: Download the full report...

  • Digital transformation only stops for Christmas

    The concept of digital transformation has seen a steady increase in search traffic over the last years. The exception is Christmas. In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the...

  • Digital transformation only stops for Christmas

    The concept of digital transformation has seen a steady increase in search traffic over the last years. The exception is Christmas. In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the...

  • July

  • 5G – stepping into the future

    From banking, setting up appointments to listening to music, shopping and finding the love of our life, today the smart phone is the central tool in our day to day lives. In a world where we take connectivity for granted, it is easy to forget that less than 20 years ago most of the...

  • 5G – stepping into the future

    From banking, setting up appointments to listening to music, shopping and finding the love of our life, today the smart phone is the central tool in our day to day lives. In a world where we take connectivity for granted, it is easy to forget that less than 20 years ago most of the...

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