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  • Qmatic participates in the World IT tradeshow

    From the 24th to the 27th of April Qmatic together with our Korean partner E1 information Technology participates and exhibits in the World IT tradeshow held in the COEX Convention and Exhibition Center in Seoul South Korea. The tradeshow is the largest ICT exhibition and is expected to attract...

  • Welcome Emil Dabrowski

    It is with great pleasure we would like to introduce one of our newest members on the Qmatic team - Emil Dabrowski as our DevOps Engineer....

  • The future of the patient experience

    When exploring the possibilities of the hospitals of the future it is clear that some parts of the solutions are already available. In the famous words of sci-fi author Gibson; ”The future is already here, it is just unevenly distributed.” The challenges of providing Health Care in the modern...

  • Digital transformation only stops for Christmas

    The concept of digital transformation has seen a steady increase in search traffic over the last years. The exception is Christmas. In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the...

  • Customer satisfaction increases by 20% with advanced customer journey management technology in leading retail bank

    Friction, including perception of waiting time, is reduced significantly with effective omnichannel strategy to manage customer flow An in-person customer satisfaction study, conducted in two different branches of a leading high-street banking provider in central London, has found that...

  • Guarnieri Hospital optimizes patient journey with Qmatic Orchestra

    Accredited by the Lazio Region, the Guarnieri Hospital is a multi-specialty center that provides inpatient and outpatient services (Day Hospital) focusing on various medical specialties. “We have optimized registration for our patients. Now we are focusing on new additions and the option of...

  • Islington Council manages omnichannel services with Qmatic

    “Managing multiple customer service options in a high footfall environment has become easy with our Qmatic solution.” (Andrew Younger, Customer Operations Manager, Islington Borough Council) Read the full case here (PDF, 406 kB) About Islington Islington borough sits in the heart of London and...

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