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  • Qmatic main sponsor at global Service Design conference in Stockholm, Sweden

    The annual global service design conference is being held 7-8 October and Qmatic is main sponsor. Besides exhibiting we are also running a workshop on “The Waiting Experience” together with Doberman and Richard Newland from Dixons Retail/HSBC is responsible for our key presentation. Don’t miss...

  • Biblioteca de Recursos

    Recursos para Gerenciamento de Experiência de Cliente Faça o download dos nossos informes técnicos INFORME TÉCNICO SAÚDE Instalações de cuidados da saúde de todos os tipos estão sob grande pressão para prover uma qualidade de cuidados melhorada,...

  • Erasmus MC and Qmatic strengthen partnership

    Erasmus Medical Centre, one of the top medical centers in the Netherlands and Qmatic, the leader in customer journey management technology, have taken steps to further strengthen their partnership to further improve the patient experience in the hospital. Pushing boundaries Erasmus MC focuses...

  • Qmatic announces Vice President of Operations for the AMERICAS

    Qmatic, the global leader in Customer Journey Management, announced today that Kshipra Pitre has joined as Vice President of Operations for the AMERICAS region. Kshipra Pitre’s main objective will be to drive client success objectives and to implement new methods of working in order to deliver...

  • Stefan Dylka appointed Managing Director of Qmatic Deutschland GmbH

    Qmatic Deutschland GmbH has appointed Stefan Dylka (54) as a new Managing Director. He will be responsible for the Qmatic Group subsidiary as it provides customer journey management services for the German, Swiss and Austrian markets. Qmatic helps public and private sector clients in over 120...

  • Venice Biennale provides a more enjoyable experience for visitors and staff with Qmatic

    The Venice Biennale (Italy) is one of the oldest, most important and prestigious international contemporary art exhibitions in the world, on the cutting edge in the research and promotion of new trends in contemporary art. Client challenges Accelerate, streamline and control the visitor...

  • Giphar Pharmacy Group opts for Qmatic to improve pharmacy queue management

    Giphar is a French pharmacy group with a network of more than 1,300 members in France. With Qmatic Solo, pharmacists can improve queue management and thus offer a positive customer experience as well as increase operational efficiency. Qmatic will be present during the Giphar forum in...

  • First city hall in the Benelux using robot to provide improved customer service

    Qmatic supports the first city hall in the Benelux using a robot to provide service. Last month, Elvie Pepper (as the robot is called), started her first day at work at the city hall of Leidschendam – Voorburg. In a five-month pilot, Qmatic will work with a partner, Decos, and the city hall to...

  • Qmatic shortlisted to win the RBTE 2017 Innovation Trail & Awards

    Qmatic have, amongst a record number of entries this year, been shortlisted for an Innovation Trail & Award at the Retail Business Technology Expo taking place in London on 8th - 9th May If you are planning to attend the RBTE or want to know more about the Award, click the link below or...

  • April

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