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  • ATS measures quality service and improves customer journey with Qmatic

    From easier waiting periods to traveling operators: this is what ATS is doing for its customers Alto Trevigiano Servizi, an Italian Utility that provides integrated water management services, chose the Orchestra Enterprise Customer Journey Management Platform to manage customer flow, improve...

  • Customer satisfaction increases by 20% with advanced customer journey management technology in leading retail bank

    Friction, including perception of waiting time, is reduced significantly with effective omnichannel strategy to manage customer flow An in-person customer satisfaction study, conducted in two different branches of a leading high-street banking provider in central London, has found that...

  • New updated Qmatic Mobile Ticket takes customer journeys to the next level

    Mölndal, 1st November 2017 - A new software release to the Qmatic mobile solution, Mobile Ticket, takes customer journeys to a new level by further improving user friendliness, capacity optimization and security. When launched earlier this year the Qmatic mobile ticket bridged the gap between...

  • Guarnieri Hospital optimizes patient journey with Qmatic Orchestra

    Accredited by the Lazio Region, the Guarnieri Hospital is a multi-specialty center that provides inpatient and outpatient services (Day Hospital) focusing on various medical specialties. “We have optimized registration for our patients. Now we are focusing on new additions and the option of...

  • Islington Council manages omnichannel services with Qmatic

    “Managing multiple customer service options in a high footfall environment has become easy with our Qmatic solution.” (Andrew Younger, Customer Operations Manager, Islington Borough Council) Read the full case here (PDF, 406 kB) About Islington Islington borough sits in the heart of London and...

  • Qmatic help Ica Maxi Erikslund boost online shopping with efficient drive thru collection outlet

    The most important reason for this rapid increase is their focus on simple and effective collections in the drive thru. Since Ica Maxi Erikslund started its online initiative two years ago, the store has become the largest outlet for online shopping within Ica. Shopping for food online will...

  • Qmatic Helps Modernize the DOT Experience in Pennsylvania

    With heavy foot traffic at their driver’s license centers, Pennsylvania Department of Transportation (PennDOT) needed to modernize their system to meet the demands of their citizens and provide a better overall experience. With more than 1,000 employees, PennDOT manages the issuance of more...

  • Launching the Arabic language Qmatic website

    Catering to our wide Pan Arab audience, the official Arabic language Qmatic website has now gone live. Commenting on the launch, Sven-Olof Husmark, CMO said: “We are very excited to be announcing the launch of our Arabic site as it builds upon our ongoing commitment to offer the highest level...

  • UAE Ministry of Health and Prevention invites Qmatic to present its solutions at Arab Health, MEA’s largest healthcare trade show

    Swedish company Qmatic, a global leader in knowledge and technology solutions for managing the patient journey (Patient Journey Management), is announcing today that it will participate in the largest healthcare trade show in the Middle East and North Africa – Arab Health 2017, held in Dubai....

  • Indústrias

    Soluções industriais para Gerenciamento de Filas Os bancos se tornam mais rentáveis quando os clientes e funcionários estão satisfeitos. As soluções de tecnologia de jornada do cliente Qmatic ajudam os bancos e instituições financeiras a agradar os clientes...

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