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  • Customer Journey Management at Retail's Big Week

    Qmatic are excited to announce our partnership with Ipsos Retail Performance. Known for their traffic counting solutions, Ipsos are specialists in offering retailers in-depth analysis of footfall, conversion and customer behaviour within their stores. By capturing this data, Ipsos helps...

  • Capitec Bank named best at customer service in the financial industry

    Capitec Bank, powered by Qmatic Customer Experience Management (CEM) solutions, has been voted South Africa’s favourite financial institution in terms of customer service. Capitec Bank took first place for financial services and third place overall in the Ask Afrika Orange Index® Award. Powered...

  • Qmatic main sponsor at global Service Design conference in Stockholm, Sweden

    The annual global service design conference is being held 7-8 October and Qmatic is main sponsor. Besides exhibiting we are also running a workshop on “The Waiting Experience” together with Doberman and Richard Newland from Dixons Retail/HSBC is responsible for our key presentation. Don’t miss...

  • Qmatic Introduces the Latest Technology in Self-Service Kiosks

    Industry-Leading Intro Series Hit the Market in January 2014 DULUTH, GA, 1/29/14 Qmatic has introduced a new line of self-service kiosks that dramatically improve operational proficiency and customer experience. The fully-integrated Intro Series kiosks allow customers to choose between...

  • Biblioteca de Recursos

    Recursos para Gerenciamento de Experiência de Cliente Faça o download dos nossos informes técnicos INFORME TÉCNICO SAÚDE Instalações de cuidados da saúde de todos os tipos estão sob grande pressão para prover uma qualidade de cuidados melhorada,...

  • Erasmus MC and Qmatic strengthen partnership

    Erasmus Medical Centre, one of the top medical centers in the Netherlands and Qmatic, the leader in customer journey management technology, have taken steps to further strengthen their partnership to further improve the patient experience in the hospital. Pushing boundaries Erasmus MC focuses...

  • Qmatic announces Vice President of Operations for the AMERICAS

    Qmatic, the global leader in Customer Journey Management, announced today that Kshipra Pitre has joined as Vice President of Operations for the AMERICAS region. Kshipra Pitre’s main objective will be to drive client success objectives and to implement new methods of working in order to deliver...

  • Focus on flexibility as Qmatic announces Orchestra 7

    Qmatic, the global leader in Customer Journey Management, today announces Orchestra 7, the new version of its flagship enterprise platform Orchestra. Orchestra 7 is GDPR ready, completely modular and customers can choose from pre-packaged solutions like Click & Collect for Retail or tailor...

  • Stefan Dylka appointed Managing Director of Qmatic Deutschland GmbH

    Qmatic Deutschland GmbH has appointed Stefan Dylka (54) as a new Managing Director. He will be responsible for the Qmatic Group subsidiary as it provides customer journey management services for the German, Swiss and Austrian markets. Qmatic helps public and private sector clients in over 120...

  • Venice Biennale provides a more enjoyable experience for visitors and staff with Qmatic

    The Venice Biennale (Italy) is one of the oldest, most important and prestigious international contemporary art exhibitions in the world, on the cutting edge in the research and promotion of new trends in contemporary art. Client challenges Accelerate, streamline and control the visitor...

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