ATS measures quality service and improves customer journey with Qmatic
From easier waiting periods to traveling operators: this is what ATS is doing for its customers
Alto Trevigiano Servizi, an Italian Utility that provides integrated water management services, chose the Orchestra Enterprise Customer Journey Management Platform to manage customer flow, improve customer experience and measure quality services.
"We now base our decisions on real information collected in the field" says Dr. D'Andrea, ICT and Workflows Responsible – “We monitor real-time customer flow and allocate resources to the counters based on this. We also get reports and customer journey’s data that allow us to be compliant with the sector regulation”