Healthcare providers in the US worry about online reputations
New survey shows that US healthcare providers worry about their online reputations, but do not know how to improve.
Online reputation suffers as US healthcare providers lack systematic feedback-procedures with regards to their online services and reputation. A recent study of dental and medical representatives from 200+ healthcare brands shows that the majority fail to gather patient feedback.
By using a modern system for Customer Journey management, like the Qmatic Orchestra 7, healthcare providers can improve the patient journey with digital support in each interaction point and use immediate feedback to manage online reputation.