The Qmatic management system, including ISO 9001 and 27001, is a tool for continuous improvements. For Qmatic, being the world leader in customer journey management systems, it is vital to make sure it’s solutions handle customer data with the highest level of security. This new certification is a direct response to customer demands, shown in numerous recent RFPs. 
”Every single day, we help retailers, healthcare providers, banks and the public sector to offer hundreds of thousands of people exceptional customer experiences. Our staff is dedicated to constantly work to improve our quality and this certification is a testament to that. As many global customers strive to secure their own information systems, I believe that this certification shows that we are an excellent partner to support them worldwide“, says Robert Ekström, CEO Qmatic.
Recently Qmatic also launched the GDPR (General Data Protection Regulation) ready digital platform Orchestra 7, to increase information security, transparency and efficiency. This new version of its flagship enterprise platform Orchestra, is completely modular and customers can choose from pre-packaged solutions like Click & Collect for Retail or tailor a solution that matches their exact needs. Efficient customer journey management means streamlining every engagement point, whether it is a consumer, patient or citizen seeking to get serviced. This means online and onsite as well as instantly or with an appointment, including post-service customer feedback.
For more information, please contact
Robert Ekström, CEO Qmatic
+46 733 552602
robert.ekstrom@qmatic.com