Major Swedish bank and insurance company improves customer experience and staff efficiency with Qmatic solutions

The client did not have a system for managing either drop-in customers or pre-booked appointments. "We wanted to have control over the flow of customers, provide customers with a better experience, and be able to notify staff that they have a customer waiting," says the IT manager.

The solution was a combined queuing and self-check-in system from which the client already is seeing major benefits. They now have full control over their customer flow. "Now the customers can sit down, relax and wait their turn, and we receive the customers in the right order," says the IT manager. "The customers clearly see how many people are in front of them in the queue for the service they want.”

Read the full case study here (PDF, 513 kB)

Swedish bank improves customer experience with Qmatic solutions