Apoteket AB extends the range of services from Qmatic

For about 2 years, Sweden’s biggest pharmacy chain Apoteket AB has offered its customers the possibility to buy products online and then collect and pay for their items in store (Click & Collect).

This offer applies to all Apoteket AB’s 390+ pharmacies. This flow is steadily increasing, and together with Qmatic, Apoteket now simplifies the offer by adding additional and clarified queues in the queue system – a step to create the best customer experience in the market. We have ensured that both customer and staff experience in the stores is enhanced with better navigation and information says Apoteket AB.