EspañaDuero relies on Qmatic solutions to manage customer experience

“Thanks to Qmatic solutions, we have successfully optimized waiting times and kept our customers
informed at all times.” (Ángel María Vicente Martín, Business Development and Marketing Director, EspañaDuero)

To improve its in-branch customer service, and in addition to organizing working patterns and appointments, EspañaDuero needed
to enable its customers to always be informed of waiting times and when they could be served. The solution they required had to be able to carry out these functions, and enable bank managers to monitor the service status at all times.

EspanaDuero

With Qmatic Solo they have been able to:

  • Improve customer experience
  • Reduce waiting times
  • Improve staff time management

Read the full case study here (PDF, 631 kB)