Qmatic creates a seamless and reliable environment for customers and staff at Darlington Borough Council
“The Qmatic solution provides us with the capability to manage our customers’ journey in the centre helping to set expectations and keep customers informed. A workforce of around 260 flexible staff are easily trained on the system and how best to use its functionality supporting health and safety procedures” says David Alley, Customer Services Manager at Darlington Borough Council
About Darlington Borough Council
Darlington Borough Council is the local authority for the town of Darlington and the surrounding villages in North East England and serves a population of 106,000 residents.