Qmatic Silver winner in Best in Biz Awards 2016 for Orchestra 6
Qmatic are proud to have been named Silver winner in the Best New Version of the Year category, in Best in Biz Awards 2016 for Orchestra 6.
The sixth annual program in North America garnered more than 600 entries, from an impressive array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.
Best in Biz Awards is unique, as it is the only business awards program judged by an independent judging panel comprised of a wide array of members of the press and industry analysts.
Qmatic’s Orchestra 6 release was highlighted by core enhancements that included a streamlined product structure, faster processing speeds and a new API to support the development and introduction of applications that extend the power of the Orchestra platform in the Customer Experience ecosystem.
Apps supported by the Orchestra platform empower today’s mobile workforce to more effectively anticipate and respond to customer needs and drive higher customer satisfaction scores. Qmatic also introduced Myfunwait®, the first mobile app to integrate gamification with real-time queue management. It leverages the interconnectivity and analytics capabilities of the Orchestra platform to improve the customer experience and optimize operations.
Since then, Orchestra 6.1 has been released with a strong focus on mobile applications: Orchestra Connect 3 allowing your mobile workforce to attend customers on the floor, where they are and on their terms instead of behind a counter
and Orchestra Concierge enabling employees to provide better service in meet & greet situation.