Stefan Dylka appointed Managing Director of Qmatic Deutschland GmbH

Qmatic Deutschland GmbH has appointed Stefan Dylka (54) as a new Managing Director. He will be responsible for the Qmatic Group subsidiary as it provides customer journey management services for the German, Swiss and Austrian markets.

Qmatic helps public and private sector clients in over 120 countries offer a personalized and seamless customer experience across all engagement points. Qmatic Deutschland’s customer journey management solutions are used by numerous well-known companies in the healthcare, retail and banking industries, as well as public sector organizations.

With Stefan Dylka, Qmatic Deutschland has managed to win an experienced manager in the B2B IT sector who had previously worked in a number of roles at Kyocera. Before moving to Qmatic Deutschland, the graduate engineer spent over seven years as the general manager of the Global Services division at KYOCERA Document Solutions B.V.

“The customer journey management market still has a great deal of untapped potential, and Qmatic offers this sector a very attractive product portfolio,” said Dylka. “Qmatic Deutschland also has a highly motivated, powerful team. I believe we will be able to do great things together.”

The previous director of Qmatic Deutschland, Thomas Föcking, will remain with the company. He is now responsible for a strategic project with a global scope.

About Qmatic Deutschland GmbH:

A subsidiary of the Qmatic Group, Qmatic Deutschland GmbH is responsible for customer journey management in the German, Austrian and Swiss markets. The company and its 20 employees are based in the Bocholt Technology Park in North Rhine-Westphalia, Germany. Qmatic Deutschland’s customers include well-known organizations and businesses in the retail, healthcare, financial and public sectors.