US West Coast lab chooses Qmatic to help reduce patient wait times

The Outpatient Phlebotomy Laboratory is one out of five labs in a health network on the US West Coast. It is a high-volume outpatient blood draw clinic with approximately 250 patients coming in every day.

This contract followed a successful Qmatic installation at the one of the other labs in the network 6 months ago. The lab staff and management were very happy with the reduced patient wait times”, says Paul Páez, Enterprise Healthcare Account Executive, Qmatic US.

The solution, Qmatic Orchestra Customer Journey Management platform with self-service kiosks, digital media and audio, serves the lobby, front desk and the 8 blood draw/phlebotomy stations at the lab. The main goal is to reduce patient wait times, actual as well as perceived; and improve operational efficiency.

Want to know more about Qmatic solutions for labs?
Contact Paul Páez, Enterprise Healthcare Account Executive, Qmatic US

lab client