Qmatic Expands Global Reach with Acquisition of German Market Leader
Qmatic Group announced that it has acquired Germany-based NetCallUp, a firm with over 800 installations in Germany, Austria, Switzerland, and Luxembourg that focuses primarily on increasing customer satisfaction and improving organizational efficiency for government organizations.
“NetCallUp is an extremely accomplished company with a strong entrepreneurial spirit. We see significant opportunities for continued growth in the government sector, and with the combined strength of NetCallUp and Qmatic, we also intend to invest in healthcare, banking and retail in the DASH region,” said Michael Hallén, CEO, Qmatic Group.
With this acquisition Qmatic now owns 100% of the shares in NetCallUp Software GmbH. NetCallUp was founded by entrepreneur Thomas Föcking as a side project to his university studies in 2004. Since then Föcking and his team have helped hundreds of organizations satisfy customers with the company’s cloud-based booking system and virtual line management solutions.
Qmatic Group integrates the customer experience across virtual and physical touch points with solutions delivering remarkable customer journeys that build brand consistency and loyalty. The company’s technology solutions and insights give customers in public and private organizations across Finance, Retail, Healthcare, and Government what they want – a fast and seamless journey through online and face-to-face interactions. Qmatic’s customer journey analysis software provides key data points to help organizations move quickly to stay ahead of customer expectations, staff efficiently, and put offers in front of customers at just the right time. For more than thirty years Qmatic Group has been leading and innovating customer journeys. The company operates in over 120 countries with global headquarters in Sweden, and a strong client base in North America.