Qmatic Click & Collect important part of ICA’s e-commerce solution

ICAs solution for online grocery shopping, ICA Online, is currently being launched in ICA stores across Sweden. A part of the solution for fast and efficient collection for customers, a drive-thru, is realised with Qmatic Click & Collect.

ICAs ambition has been to develop a solution that optimises the customer journey and creates the best possible customer experience.

Qmatics Click & Collect solution manages all the steps from the moment the customer order comes in, and manages customer and staff through all parts of the journey, to the important step when the customer collects the goods.

Clear messages with information about when and where the customer can collect the goods provides a better customer experience. There are just a few simple steps for the customer: the customer needs to place the order and pick a collection time, check in, collect the delivery and finally confirm the collection. The whole process is built on digital messages which enables a better co-operation between staff and customers.