Qmatic helps the Dutch municipality Utrecht to revolutionise the contact with the citizens.

Previously Utrecht had 30 offices which are now merged into one giant office building where 2000 daily visitors are guided effectively with the help of Qmatic’s customer oriented visitor and information system. The new municipality house a completely new look with the customer experience in mind.

How has the municipality turned a spread out service across the city service into a One Stop Shop citizen experience in one building?

Read the case study to find out how