Interview with Niclas Andersson, Veryday, at Great Experience 2014
Niclas Andersson is VP Marketing & Business Development for Veryday, one of the top-ranking service design consultancies in the world.
Listen to this interview at Qmatic’s yearly global conference Great Experience where Niclas explains why service design matters to the customer journey and experience.
About the Great Experience Event
We believe in the meeting between people. Great Experience 2014 The Conference gave everyone a chance to join industry leaders, experts and your peers for two days of discovery and networking in sunny and vibrant Istanbul, Turkey. With an emphasis on industry issues, best practices and innovation, Qmatic offers an unparalleled opportunity to connect with other professionals in our global ecosystem of clients, partners and Qmatic experts.
This conference with clear focus on customer journey management and customer experience will allowed everyone to explore the strategies and solutions focused on increasing productivity and performance in the face to face service environment as well as the solutions to meet the demands of today's omni-channel customer.