Qmatic’s Orchestra solution deployed within the energy sector in Italy
A major energy supplier has recently launched Qmatic’s Orchestra Solution in order to improve their overall customer experience as well as being able to retrieve statistics for a better customer understanding.
The Italian energy company, which holds a large part of the Tuscany market, is dedicated to deliver great customer satisfaction.
Together with the enterprise solution and the customer feedback unit customers can evaluate their service experience when visiting a branch - while they benefit from historical data allowing for a better customer understanding and improved operational efficiencies.
As a part of the system all 36 branches will be equipped with digital signage. By providing clear direction our solutions helps speed up the flow and gives customers confidence that they are moving in the right direction.
Qmatic leads the way in maximizing face-to-face customer touch point opportunities. Qmatic’s solutions integrate the virtual/on-line and the real world, to help generate a seamless customer experience. With leading positions in Finance, Retail, Healthcare and Public sectors, Qmatic offers a global footprint, operating in over 120 countries through subsidiaries and partner network.