Qmatic Live Webinar
Understanding your Customers Click and Collect Journey.
Join us for a 30 minute live webinar session where we will discuss the key challenges in creating a seamless customer journey for click and collect services.
Topic: Understanding your Customers Click and Collect Journey
When: Thursday 8th February, 10am GMT
Presenter: Lisa Landau
Key discussion topics in this webinar:
- A look at the Innovation divides in online to instore customer experience
- An assessment of key friction points in-store for a click and collect customer and how to fix them
- A review of the customer touchpoints in the click and collect journey across channels
- How to use customer journey mapping to create a great customer experience