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  <channel>
    <title>GL | Customer Stories</title>
    <link>https://www.qmatic.com/customer-stories-blog</link>
    <description>Explore our selection of customer stories to find out more about how we have helped some of our clients from around the world</description>
    <language>en</language>
    <pubDate>Thu, 30 Apr 2026 04:57:18 GMT</pubDate>
    <dc:date>2026-04-30T04:57:18Z</dc:date>
    <dc:language>en</dc:language>
    <item>
      <title>A&amp;K Hurt Market Streamlines Fresh Food Service and Improves In-Store Experience with Qmatic</title>
      <link>https://www.qmatic.com/customer-stories-blog/ak-hurt-market-streamlines-fresh-food-service-and-improves-in-store-experience-with-qmatic</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/ak-hurt-market-streamlines-fresh-food-service-and-improves-in-store-experience-with-qmatic" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/Unknown-1.jpeg" alt="A&amp;amp;K Hurt Market Streamlines Fresh Food Service and Improves In-Store Experience with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/ak-hurt-market-streamlines-fresh-food-service-and-improves-in-store-experience-with-qmatic" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/Unknown-1.jpeg" alt="A&amp;amp;K Hurt Market Streamlines Fresh Food Service and Improves In-Store Experience with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fak-hurt-market-streamlines-fresh-food-service-and-improves-in-store-experience-with-qmatic&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Customer Experience</category>
      <category>Retail</category>
      <category>queue management</category>
      <category>Virtual queuing</category>
      <pubDate>Wed, 08 Apr 2026 12:42:14 GMT</pubDate>
      <author>jenny.videsparv@qmatic.com (Jenny Videsparv)</author>
      <guid>https://www.qmatic.com/customer-stories-blog/ak-hurt-market-streamlines-fresh-food-service-and-improves-in-store-experience-with-qmatic</guid>
      <dc:date>2026-04-08T12:42:14Z</dc:date>
    </item>
    <item>
      <title>Public Service of Wallonia Overcome Service Challenges and Streamline Operations with Qmatic</title>
      <link>https://www.qmatic.com/customer-stories-blog/public-service-of-wallonia</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/public-service-of-wallonia" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/spw.png" alt="Public Service of Wallonia Overcome Service Challenges and Streamline Operations with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/public-service-of-wallonia" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/spw.png" alt="Public Service of Wallonia Overcome Service Challenges and Streamline Operations with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fpublic-service-of-wallonia&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Public</category>
      <pubDate>Fri, 22 Mar 2024 09:38:02 GMT</pubDate>
      <guid>https://www.qmatic.com/customer-stories-blog/public-service-of-wallonia</guid>
      <dc:date>2024-03-22T09:38:02Z</dc:date>
      <dc:creator>The Qmatic Team</dc:creator>
    </item>
    <item>
      <title>SYNLAB Creates an Effortless Patient Journey with Qmatic</title>
      <link>https://www.qmatic.com/customer-stories-blog/synlab</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/synlab" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/synlab5_0.jpg" alt="SYNLAB Creates an Effortless Patient Journey with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/synlab" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/synlab5_0.jpg" alt="SYNLAB Creates an Effortless Patient Journey with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fsynlab&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Healthcare</category>
      <pubDate>Wed, 06 Dec 2023 15:10:12 GMT</pubDate>
      <author>kim.wechana@qmatic.com (Kim Wechana)</author>
      <guid>https://www.qmatic.com/customer-stories-blog/synlab</guid>
      <dc:date>2023-12-06T15:10:12Z</dc:date>
    </item>
    <item>
      <title>Qmatic Experience Cloud: A Catalyst for Digital Transformation for the City of Brussels</title>
      <link>https://www.qmatic.com/customer-stories-blog/brucity</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/brucity" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/City%20of%20Brussels.jpeg" alt="Qmatic Experience Cloud: A Catalyst for Digital Transformation for the City of Brussels" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/brucity" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/City%20of%20Brussels.jpeg" alt="Qmatic Experience Cloud: A Catalyst for Digital Transformation for the City of Brussels" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fbrucity&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Public</category>
      <category>Qmatic Experience Cloud</category>
      <pubDate>Thu, 21 Sep 2023 10:58:29 GMT</pubDate>
      <author>kim.wechana@qmatic.com (Kim Wechana)</author>
      <guid>https://www.qmatic.com/customer-stories-blog/brucity</guid>
      <dc:date>2023-09-21T10:58:29Z</dc:date>
    </item>
    <item>
      <title>Qmatic Creates an Accessible and Seamless Health Screening Experience at Special Olympics USA</title>
      <link>https://www.qmatic.com/customer-stories-blog/special-olympics-usa</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/special-olympics-usa" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/Special%20Olympics%203.jpg" alt="Qmatic Creates an Accessible and Seamless Health Screening Experience at Special Olympics USA" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt; null</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/special-olympics-usa" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/Special%20Olympics%203.jpg" alt="Qmatic Creates an Accessible and Seamless Health Screening Experience at Special Olympics USA" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt; null  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fspecial-olympics-usa&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Healthcare</category>
      <pubDate>Mon, 16 Jan 2023 08:47:35 GMT</pubDate>
      <author>kim.wechana@qmatic.com (Kim Wechana)</author>
      <guid>https://www.qmatic.com/customer-stories-blog/special-olympics-usa</guid>
      <dc:date>2023-01-16T08:47:35Z</dc:date>
    </item>
    <item>
      <title>Improving Patient Experience in Tallinn Children's Hospital</title>
      <link>https://www.qmatic.com/customer-stories-blog/tallinnchildrenshospital</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/tallinnchildrenshospital" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/images/gl/Customer%20Stories/Tallinn%20Childrens%20Hospital/lastehaigla_1.jpg" alt="Improving Patient Experience in Tallinn Children's Hospital" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/tallinnchildrenshospital" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/images/gl/Customer%20Stories/Tallinn%20Childrens%20Hospital/lastehaigla_1.jpg" alt="Improving Patient Experience in Tallinn Children's Hospital" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Ftallinnchildrenshospital&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Healthcare</category>
      <pubDate>Thu, 29 Sep 2022 13:47:35 GMT</pubDate>
      <guid>https://www.qmatic.com/customer-stories-blog/tallinnchildrenshospital</guid>
      <dc:date>2022-09-29T13:47:35Z</dc:date>
      <dc:creator>The Qmatic Team</dc:creator>
    </item>
    <item>
      <title>Swindon Borough Council Chooses Qmatic to Manage Appointments With Ease</title>
      <link>https://www.qmatic.com/customer-stories-blog/swindon-borough-council</link>
      <description>null</description>
      <content:encoded>null  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fswindon-borough-council&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Healthcare</category>
      <pubDate>Mon, 13 Jun 2022 13:30:53 GMT</pubDate>
      <guid>https://www.qmatic.com/customer-stories-blog/swindon-borough-council</guid>
      <dc:date>2022-06-13T13:30:53Z</dc:date>
      <dc:creator>The Qmatic Team</dc:creator>
    </item>
    <item>
      <title>The City of Minneapolis Service Center Reimagines the Public Experience with Qmatic</title>
      <link>https://www.qmatic.com/customer-stories-blog/cityofminneapolis</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/cityofminneapolis" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/image9.webp" alt="The City of Minneapolis Service Center Reimagines the Public Experience with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/cityofminneapolis" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/image9.webp" alt="The City of Minneapolis Service Center Reimagines the Public Experience with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fcityofminneapolis&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Public</category>
      <category>North America</category>
      <pubDate>Tue, 03 May 2022 06:39:35 GMT</pubDate>
      <guid>https://www.qmatic.com/customer-stories-blog/cityofminneapolis</guid>
      <dc:date>2022-05-03T06:39:35Z</dc:date>
      <dc:creator>The Qmatic Team</dc:creator>
    </item>
    <item>
      <title>Swedish Retailer Stadium Enhances the Customer and Staff Experience with Innovative Solutions</title>
      <link>https://www.qmatic.com/customer-stories-blog/stadium</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/stadium" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/Stadium%202.webp" alt="Swedish Retailer Stadium Enhances the Customer and Staff Experience with Innovative Solutions" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/stadium" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/Stadium%202.webp" alt="Swedish Retailer Stadium Enhances the Customer and Staff Experience with Innovative Solutions" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fstadium&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Retail</category>
      <pubDate>Fri, 18 Mar 2022 06:59:56 GMT</pubDate>
      <guid>https://www.qmatic.com/customer-stories-blog/stadium</guid>
      <dc:date>2022-03-18T06:59:56Z</dc:date>
      <dc:creator>The Qmatic Team</dc:creator>
    </item>
    <item>
      <title>Telecom Company GTA Redefines its Customer Experience with Qmatic</title>
      <link>https://www.qmatic.com/customer-stories-blog/gta</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/gta" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/WhatsApp%20Image%202021-09-10%20at%2010.54.04%20AM.jpeg" alt="Telecom Company GTA Redefines its Customer Experience with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://www.qmatic.com/customer-stories-blog/gta" title="" class="hs-featured-image-link"&gt; &lt;img src="https://www.qmatic.com/hubfs/WhatsApp%20Image%202021-09-10%20at%2010.54.04%20AM.jpeg" alt="Telecom Company GTA Redefines its Customer Experience with Qmatic" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=303785&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fwww.qmatic.com%2Fcustomer-stories-blog%2Fgta&amp;amp;bu=https%253A%252F%252Fwww.qmatic.com%252Fcustomer-stories-blog&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Retail</category>
      <pubDate>Fri, 10 Sep 2021 05:30:00 GMT</pubDate>
      <author>kim.wechana@qmatic.com (Kim Wechana)</author>
      <guid>https://www.qmatic.com/customer-stories-blog/gta</guid>
      <dc:date>2021-09-10T05:30:00Z</dc:date>
    </item>
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