With the right controls in place, you empower customers and employees to make solid decisions and communicate well at every touch point from pre-appointment through follow-up.
Innovation in resources and data continue to forge ahead, but one thing remains consistent. Remarkable customer experiences must be simple, comfortable, and productive. For more than 30 years, Qmatic has engineered innovative business solutions that help organizations stay on the cutting edge and focused on great interactions.
Business Intelligence (BI)
Build a clear picture of what your customers and employees want and how well your organization is satisfying those needs.
In exchange for offering customers a simple way to share real-time feedback, you get a deep well of insight you can use immediately and apply to ongoing strategy efforts.
Online Appointment Booking
Sustain a highly functioning environment, empowered staff, and happy customers by giving everyone the ability and information to prepare for the first interaction well in advance.
Nobody likes to wait in line. Build structure, clarity and virtual capabilities into your queuing areas so your customers are free to enjoy the wait in a productive environment.
Get the Most out of the Journey
A great customer experience is delivered and perceived. Qmatic business solutions give you the ability to control the delivery, measure the perception, and put it all together to work toward the most positive impression on your customers, employees, and operations.