Customer journey management is our passion.

We have been innovating resources to improve the queuing and service process for decades. From the very first product we created, everything that bears the Qmatic name is designed and engineered with purpose. Every year, 25% of the world’s population passes through a Qmatic system.

We engineer hardware and software products for flexibility and integration into a complete solution. Because we oversee every step from R&D through warranty support for every component in the Qmatic customer journey management ecosystem, we can stand behind the absolute performance and quality of each solution that bears our name.

For our clients, a single source for purchase, deployment and support means less complexity and risk, faster implementation and upgrades, and a lower total cost of ownership. You can trust that Qmatic customer journey products and solutions will work reliably and as you need it to every day and everywhere you do business.

Help your customers perform tasks and appointments with ease, your employees to work smarter, and your environment to function at optimum efficiency.

Qmatic self-service kiosks are the first physical engagement your customer has with your environment. These attractive and intuitive components act as an on-premise gateway for customers, citizens and patients, giving them a way to quickly self-manage processes like checking in or selecting service.

Because the components are part of the Qmatic customer journey management ecosystem, the information generated by the kiosks empowers employees to do their job with more precision and personalization.

Qmatic produces three exclusive self-service kiosks and certified tickets for use in the kiosks. The components are designed to be used individually or combined to suit your environment.

Ultimately, this simple stop on the total customer journey is one of the most important.

Learn more about our kiosks

Keep everyone informed and engaged at the right time and in the right place with communication broadcast across screens, signs, and voices.

Information is a crucial part of a calm, productive environment. Qmatic display, media player, and vision and sound signage products equip you to tell stories, engage and entertain, and keep your environment working smoothly. These high-quality components work everywhere and in every way you need to ensure that your customers and employees share wait time and service expectations.

Signage solutions are significant components of the Orchestra customer journey management ecosystem.

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Getting the control and data you need to create a great, profitable customer experience doesn’t have to be complex.

Solo is a simple, extendable, fault-tolerant resource for organizations working to understand and streamline the customer journey within individual locations.

  • Self-contained components can be set up to function as needed in any environment
  • Simple, intelligent wireless, digital and hardware solutions generate efficiencies and analytics
  • Scalable and modular solutions allow you to expand the solution as your needs grow

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Solo Customer Flow Overwiew

Orchestra Business Intelligence

No matter how large or dispersed your organization, maintain command over every piece of the customer journey from a single point.

Orchestra is built with tightly integrated, customized modules and total ecosystem connectivity. It is the most powerful way to optimize productivity and satisfy your customers and employees.

  • Centralized control over user access, system functionality, and business intelligence
  • Distributed operations, installations, and upgrades with built-in network break tolerance
  • Integrated functionality, web-based installation, and assimilation with leading business platforms

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