Selskaper som bruker Qmatic,
har beviset

32%

Bedre personalproduktivitet

En ledende forretningsbank

51%

Raskere pasientbetjening

En blodlaboratoriekjede

66%

Kortere total betjeningstid

Et stort rådhus

26%

Økt kontraktomsetningsvolum

En global telekom-/trådløsforhandler

Det ledende systemet for håndtering gjennom en kundereise

Qmatic er verdensledende innenfor håndtering av kundereisen Vi fant opp konseptet i 1981, og har siden vært opptatt av å utvikle nye verdensledende teknologiske løsninger som skaper gode opplevelser for kunder, pasienter og personalet som betjener dem.

Skap en god kundereise!

Qmatic nøster opp
alle løse tråder

Kvaliteten på kundereisen påvirker hver del av virksomheten. Qmatic utvikler integrerte programvare-, maskinvare- og analyseløsninger som skaper gode opplevelser fra første kontaktpunkt, og som holder medarbeiderne dine i gang.

Dette er hvordan vi gjør det

Nyheter

Qmatic Blog

  • Erase Friction in the Customer Journey with Journey Insights and Analytics

     

    Creating a consistent customer journey that narrows the gaps between digital and real world environments often means identifying friction points, understanding why they exist and having the resources in place to fix them quickly. From the standpoint of the customer, a smooth omnichannel experience is characterized by four qualities – reliability, relevance, value, and trust. 

    These lenses speak to the cohesive brand experience, to the online and real world environments you create, and to the service interactions within each. It’s important to remember that friction – like wait times or even personal interactions between staff and customers – is largely a perceived reality. For example, you may not have any actual technical issues in an e-commerce checkout page, but a confusing set of questions in the payment form could easily be perceived as a hurdle and derail the transaction altogether. Or you may have an excellent clinical reception staff and a robust online scheduling app, but the patient who is unfamiliar with online calendars and walks into your clinic feeling poorly, then is told to wait may perceive a significant amount of interference (and frustration).

  • You could be losing 25% of your serious prospects – do you know why?

    Every day, an average of 80% of people who walk into a store will walk out without spending anything. That’s just a fact of retail life.