Qmatic Care is proof of our commitment to protect your investment and make sure it keeps pace with your changing environment and new technology innovation.
Stay future ready, regardless of the scale of your enterprise customer journey management technology system. Qmatic Care guarantees you have a properly maintained, stable solution with predictable long-term costs.
You can opt for an optional fixed cost 2-year extended warranty on all new Qmatic hardware to keep the system fully protected from any issue, apart from misuse or negligence. It gives you a stable and predictable cost for parts, repairs and firmware, and ensures you have rapid access to expert Qmatic service representatives.
Qmatic incorporates a strong global support organization consisting of our own experts as well as carefully selected partners. In every time zone across the globe, Qmatic has the resources in place to provide the best possible hands-on support. For decades, our clients have enjoyed the confidence that comes from rapid access to quality resources and proactive, reliable service level promises.
Qmatic Care maximizes the effectiveness, efficiency, and life of your system.
- Case Management System provides transparency
- Code updates connected to current versions of other integrated products
- Defined and measurable Service Level Agreements (SLA)
- Factory hardware warranty included
- Large global Qmatic specialist team provides localized support
- Optional global 24/7 support
- Purpose engineered hardware and software components work cohesively
- Qmatic underwrites all contracts, independent of supplier source, guaranteeing care through the life of the system
- Software upgrades and new releases included
- Software is streamlined to improve system performance
Support at Every Step in the Journey
We care for our clients the way you care for yours. You’ll see it in the quality of our products and the unwavering support of our experts, working in concert to keep your customer journey performing at its best.