Islington Council manages omnichannel services with Qmatic

“Managing multiple customer service options in a high footfall environment has become easy with our Qmatic solution.”
(Andrew Younger, Customer Operations Manager, Islington Borough Council)

Read the full case here (PDF, 406 kB)

About Islington

Islington borough sits in the heart of London and has a population of 200,000 residents. It provides a range of services based across a number of departments including council tax, parking, housing, children and families, births, deaths, marriages and citizenship, planning and building control, social care and health, transport and roads plus advisory services and more.