Westfries Hospital improve patient journey with Qmatic

In 2015 the Westfries Hospital was rated as the most user friendly hospital in the Netherlands and in 2016 the hospital again received a five-star rating.

How did they do it? By totally focusing on patients. Among other things, this means that people who come in to have a blood sample taken no longer have to queue up at the counter. Instead they are welcomed by Qmatic.

Read the full case study here (PDF, 644 kB)

Westfries hospital