Qmatic help Heerhugowaard City Hall serve citizens quicker

Heerhugowaard is a municipality and a city in the Netherlands with approximately 60,000 citizens. The modern city hall allows for booked appointments, but citizens can also just “drop in”.

By making an appointment, the city hall employees know who is about to walk up to their counter at any given time, making the contact more personal and efficient.

Cityhall Heerhugowaard

“Our visitors are sometimes surprised when they are attended to so quickly. They really appreciate it. I also think that, together with Qmatic, we have managed to give our hostmanship a good boost”, says Rob Meijers Floor Manager Heerhugowaard City Hall.

Download the full case study here (PDF, 852 kB)