Chances are if an organization has a smooth, pleasant customer journey, Qmatic is the source. Our technology systems and analytics connect customers, employees and brands in the most productive interactions.
Qmatic Group is the global leader in customer journey technology solutions and insights. We pioneered the concept more than 30 years ago. Today, across more than 120 countries, organizations rely on Qmatic and our network of global partners to deliver fulfilling interactions for customers, patients, citizens, and employees.
We exist to create better customer journeys. Our powerful, scalable software platforms and hardware systems work in harmony to streamline every engagement point online and onsite, from pre-arrival through post-service feedback. For financial institutions, retailers, healthcare providers, and public organizations, this approach gives customers the resources to accomplish tasks with ease, and gives employees the resources they need to do fulfilling work at optimal productivity.
The result is a higher performing environment, operational efficiencies, improved brand loyalty, and a stronger bottom line.