HEALTHCARE

A great patient experience hinges on stringent processes, skilled providers, personalization, and a genuinely attentive setting.

Qmatic patient journey management technology solutions enable clinics, hospitals and labs to create a seamless patient journey. Improve the speed and quality of service, fulfill employees, lower patient anxiety, and secure the bottom line by increasing patient volume and reimbursements.

 

Great patient service is a journey that begins before the exam room and endures long afterward with warm, personal follow-up.

  • Reduce patient anxiety and minimize actual and perceived wait times with relevant information shared through mobile, SMS, and digital signage clearly located throughout the waiting environment
  • Integrated online, mobile and call center appointment setting applications, and on-site patient check-in reduce wait times and improve efficiency from the first moment of engagement
  • Maintain a friendly, relaxed environment staffed by pleasant, efficient employees who are informed and fulfilled in their work
  • Ensure a consistent patient experience by employing appointment data to match each patient with a service provider whose skills are appropriate to their need
  • Streamline the movement of the patient from reception through post-care follow-up, eliminating any potential confusion or stopping points
  • At the end of the appointment, invite the patient to provide immediate feedback via a simple mobile device

Improve operational efficiencies and employee satisfaction to see more patients, spend more time providing care, and keep administration costs down.

  • Raise employee satisfaction and quality of care by tapping into scheduling data to organize appointments and walk-ins, allocate resources, and match employee competencies to patient needs
  • Optimize the use of floor space with a customer journey discovery process to assess the progress from check-in through post-care
  • Improve the working environment by raising patient satisfaction through confidentiality measures, lower actual and perceived wait times, and well-matched interactions
  • Discover ongoing process improvements based on volume and feedback data and statistical performance analysis of each environment, time period, and caregiver

Healtcare Panel

Healthcare White Paper

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White Paper

Read about the challenges of healthcare from a patient experience and patient journey perspective and possible solutions.

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Be a High Performing Healthcare Provider

A compelling, profitable patient experience is built on clinic efficiency, patient satisfaction and the level of employee engagement across the care process. Our patient journey management discovery insights and technology solutions will help you keep your healthcare organization in go.

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