Your e-magazine
Stay on top of the latest news in the world of Qmatic and CFM. In CFM News, you will be able to read the stories of companies that are already benefiting from CFM all around the world.
Orchestra: The perfect pitch
This month sees the much anticipated new release of Orchestra, Qmatic’s latest state of the art CFM solution. This system is aimed at large scale enterprises, such as banks and supermarkets, and features the well established Matchmaker and Dashboard functions. Read more in CFM News No 5.
Attracting the custom
er
The economic downturn continues to monopolise the news headlines. Yet it hasn’t caused any waning of Qmatic’s global activities as companies look to save money by improving efficiency and customer satisfaction. In this issue of CFM News we look at some of the methods businesses are using to achieve these goals. By providing the consumer with a greater level of attention companies will attract business, not lose it.
Read more in CFM News No 4.
Keeping the customers
People don’t want to shop for food anymore. They don’t even want to think about what to have for dinner. What they do want however, is to cook.
How do we know? Well, there seems to be an increasing market for suppliers of
ready made menus and shopping baskets, delivered directly to the consumers’ door. This, of course, is bad news for the supermarkets. The challenge is to get the customers into the shops, and once they are there, to keep them in longer.
Read more in CFM News No 3.
It’s the thinking that does the trick
What would you do if you were asked to handle 1,250 new customers over just a few days? Using Customer Flow Management (CFM) effectively helped one of our clients manage exactly this situation successfully.
Find out more in CFM News No 2.
Increasing efficiency
In this first issue we visit 
the Commercialbank of Qatar who have recently invested in CFM. The management have come a long way in improving the customer experience whilst managing their customer flows.
They have also increased their efficiency by using the statistics provided by the
system for staff planning and forecasting.
Read the full story in CFM News No 1.