Hold the line
Linear queuing can start with simply laying out the line better and using barriers.
Queuing, or standing in line, is a reality. We all do it and it’s usually frustrating. But it doesn’t have to be. The experience can be managed and we call it linear queuing - an important element of CFM.
When linear queuing is well managed, the service provider can benefit from reduced hours at the register, a better use of floor space and big savings in the cost of resources.
Linear queuing can be as simple as improving the line layout and using barriers. This seemingly elementary measure creates a huge improvement and feelings of fairness. But to get the biggest business benefits, you need CFM methodology and the introduction of
Qmatic’s electronic call forward systems.
Qmatic also provides CFM techniques to drive impulse sales, reduce the perception of the waiting time and deliver new messages to your shoppers. This ensures that the customers’ experience in your store is a good one while also differentiating your business from the competition's.
As you can see, there is more to linear queuing than the obvious. To get the maximum benefit from your business when it comes to linear queuing – talk to us.