Let’s assume you have a new member of staff and you want to train them to serve customers on one service at a time. You probably don’t want to lose any time; you need all hands on deck. This situation can be a real beast, but a CFM system enables you to have one counter position dealing only with one service. That way the person being trained can focus on one task only. That could be credit card requests, if you’re managing a bank branch. In a public sector service environment, it could be housing benefit. In a court registry office, it could be payments only.
The customer never notices a thing, because the staff member being trained only calls customers from one of the virtual queues, while their more experienced colleagues call customers from all of the virtual queues, enabling them to deal with all types of requests.
Value your training. Invest in CFM.