In a business that relies heavily on customer service, the visitors’ waiting times are usually key to their satisfaction. Your challenge may be to measure these times and also nudge them so that they stay within their pre-set limits. Keeping them short is vital and CFM can help guide you through this process.
A floorwalker option and arrival service will allow you to filter your customers so that simple enquiries can be dealt with quickly and reduce the virtual queue.
Live waiting information and alerts tell you as soon as the waiting times are nearing their pre-set limits. You can take action to move staff around quickly, ensuring the waiting customers never notice a thing.
Management information can provide data which goes back as long as you want. It will show you when your branch is busy or quiet, what days you need more staff and what times you don’t. With real and accurate data, you can’t go wrong.
With the Orchestra solution you can manage your queues across hundreds of branches from a single, centralised, point.
The reports and analysis are the tools that enable you to report accurately and to prove that your waiting times are shorter. You can run reports on any number of the data in the management information and be able to show how you are performing.
Don’t wait. Invest in CFM.