Whatever service you provide, your challenge may be to reduce your costs by being more efficient. One way of doing this could be by getting more customers through your organisation quickly and without having to clamber over each other to get served. This delivers both fewer man hours per customer but also increases your capacity allowing you to grow your business as well.
CFM brings order and process to customer handling. It allows you to measure and then control your customer flow. Not only will you be able to reduce the time it takes to serve each customer but you will be able to see how big that improvement is. In real time the system will allow you to react to changing demand. Live waiting information and alerts tell you how many customers you currently have on the premises. If waiting times are too high you will be able to immediately change your staff’s calling options so that the customers in the longest virtual queue are dealt with first. This speeds up the whole process and ensures no bottlenecks occur.
Management information shows you the busy and quiet times in your branch. It allows you to determine what times and days you need more staff and when it is possible to run a skeleton service. It then allows you to influence customers using appointments and promotions and to smooth out demand through the day. Peaks and troughs in waiting times can be managed much more effectively and down time eliminated.
The analysis tool enables you to cross reference any data from the management information, dig down into the data and find causes and use it for forecasting, planning and even restructuring the way you operate.
All of this can be achieved at multiple branches, at the same time, by using our enterprise solution Orchestra.
Give your customers a helping hand. Invest in CFM.