Hold the line
Linear queuing can start with simply laying out the line better and using barriers.
Queuing, or standing in line, is a reality. We all do it and it’s usually frustrating. But it doesn’t have to be. The experience can be managed and we call it linear queuing - an important element of CFM.
When linear queuing is well managed, the service provider can benefit from reduced till hours, a better use of floor space and big savings in the cost of resource.
Linear queuing can start with simply laying out the line better and using barriers. This seemingly simple measure creates a great improvement and feeling of fairness. But to get the biggest business benefits you need CFM methodology and the introduction of Q-Matic’s electronic
call forward systems.
Q-Matic also provides CFM techniques to drive impulse sales, reduce the perception of the waiting time and deliver new messages to your shoppers. This will ensure your customers’ experience in your store is a good one and at the same time differentiate your business from the competition.
As you can see, there is more to linear queuing than immediately seems obvious. To get the maximum benefit from your business when it comes to linear queuing – talk to us.
For more information about our full range of barrier products, please see our Barriers2Go website.