Map The Perfect Customer Journey
We identify quantifiable findings, quick wins, and opportunities to improve customer experience, focusing in particularly on customer journeys.
This is a step-by-step process where we help you to measure and quantify:
- Footfall and transaction data analysis
- Customer Journeys
- Customer-staff activity and interaction analysis
- Analysis of facilities utilization
- Customer perception surveys
- Staff perception surveys
- General observations and opportunities for improvement.
- Other data collection activities
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